The company adheres to the principles of “Know Your Customer” (KYC), aimed at preventing financial crimes and money laundering by identifying customers and performing due diligence.

The company reserves the right to request any KYC documents at any time it deems necessary to verify the identity and location of the user on valtera.club. We also reserve the right to restrict access to services, payments, or withdrawals until identity verification is complete or for any other reason at our discretion under applicable law.

We use a risk-based approach, conduct strict due diligence checks, and continuously monitor all clients, users, and transactions. According to anti-money laundering rules, we apply three levels of due diligence depending on risk, transaction type, and client type:

SDD (Simplified Due Diligence) – for very low-risk transactions below defined thresholds.

CDD (Customer Due Diligence) – standard due diligence used in most cases for verification and identification.

EDD (Enhanced Due Diligence) – for high-risk clients, large transactions, or special cases.

KYC Process Guidelines

When required: (depends on the case)

Identity Verification (ID)

The document must meet the following criteria:

Contains the client’s signature

The issuing country is not on the restricted list (Austria, France and its territories, Germany, Netherlands and its territories, Spain, Comoros, UK, USA and their territories, FATF blacklisted countries, and any other jurisdictions prohibited by Anjouan Offshore Financial Authority)

Full name matches the registered client name

Valid for at least three months

Holder is 18 years or older

Proof of Residence

Clients must provide a document proving their residence (bank statement or utility bill) meeting these requirements:

Issuing country not on restricted list

Full name matches the client and the ID provided

Issued within the last three months

Selfie with ID

Clients must provide a selfie holding their ID:

Face matches the ID

ID matches the submitted document

In some cases, additional verification may be required (e.g., proof of funds)

Notes on KYC Process

If KYC fails, a reason is logged, and a support ticket is created

Once all documents are received, the account is approved

Usage Data

Usage data is collected automatically and may include IP address, browser type/version, pages visited, date/time, session duration, device IDs, and other diagnostics. Mobile access collects device type, OS, mobile browser type, and unique IDs.

Suspicious Activity

Suspicious transactions, deposits from dubious sources, or fraudulent actions may result in account investigation, suspension, or closure

The company may request additional information if withdrawal method differs from deposit method

Other Legal Requirements

The company may disclose your personal data to:

Fulfill legal obligations

Protect company rights or property

Prevent or investigate potential violations related to the service

Protect user safety or society

Protect against legal liability

For questions, contact: compliance@valteraclub.com